ed33 Privacy Policy — Your Data, Our Responsibility

When you register an account with ed33 or update your profile, you provide us with personal information that we collect and store. This includes:

• Full name, date of birth, and gender as provided during registration or KYC verification.
• Contact information including your mobile phone number registered with bKash, Nagad, or Rocket, and any email address linked to your account.
• Identity document details including your National ID (NID) number, passport number, or driving licence number as provided for age and identity verification purposes.
• Any communications you send to ed33 support, including live chat transcripts and Telegram messages, which we retain for quality assurance and dispute resolution purposes.

When you use the ed33 platform, certain technical and behavioural data is collected automatically by our systems. This data is necessary to deliver the platform's functionality and to maintain security. It includes:

• IP address, approximate geographic location (country and city level), internet service provider, and connection type.
• Device information including browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Gameplay activity data including games played, bet amounts, session duration, win/loss history, and bonus usage — used for account management, responsible gaming monitoring, and fraud prevention.

ed33 processes deposit and withdrawal transactions via bKash, Nagad, Rocket, and select Bangladeshi bank transfer services. We record transaction reference numbers, amounts, timestamps, and the mobile wallet or bank account identifiers associated with each transaction. We do not store full mobile PIN codes or bank account passwords. Payment data is retained for the period required to meet our financial record-keeping and anti-money-laundering obligations.

ed33 uses the personal data we collect for the following specific purposes:

• Account creation and management: to register your ed33 account, verify your identity, process your login, and maintain your account settings, balance history, and gameplay records.
• Transaction processing: to process deposits received via bKash, Nagad, Rocket, or bank transfer, and to fulfil withdrawal requests to the same payment method used for deposit.
• Security and fraud prevention: to detect and investigate suspicious account activity, prevent unauthorised access, identify bonus abuse, and protect the integrity of the platform and all its users.
• Responsible gaming compliance: to monitor your gaming behaviour and apply responsible gaming tools (deposit limits, session reminders, self-exclusion) as configured by you or required by our responsible gaming policy.
• Customer support: to respond to your enquiries, resolve account issues, and improve the quality of our Bangla-speaking support service based on historical interaction records.

ed33 processes your personal data on the following lawful grounds, depending on the specific purpose of each processing activity:

• Contractual necessity: processing your registration data, identity documents, and payment details is necessary to fulfil the account agreement between you and ed33. Without this data we cannot operate your account.
• Legitimate interests: collecting gameplay activity data, device data, and session logs is in ed33's legitimate interest to maintain platform security, prevent fraud, and monitor responsible gaming compliance.
• Legal obligation: retaining transaction records, identity verification documents, and communication logs to comply with anti-money-laundering requirements and financial record-keeping obligations.
• Consent: where ed33 sends you optional promotional communications (such as bonus offer notifications), this is done on the basis of your consent, which you may withdraw at any time by contacting support.

ed33 shares your personal data only with the limited categories of third parties listed below, and only to the extent strictly necessary for each stated purpose:

• Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi): your account identifier and session token are shared to authenticate game sessions and settle bet outcomes. Game providers do not receive your payment details or identity documents.
• Payment processors (bKash, Nagad, Rocket, and partner banks): your mobile number or bank account identifier is shared only to initiate and confirm deposit or withdrawal transactions that you have requested.
• Identity verification partners: when KYC verification requires document checking, your identity document data may be shared with a third-party identity verification service provider operating under appropriate data protection agreements.
• Law enforcement and regulatory authorities: ed33 will disclose personal data to law enforcement agencies, courts, or government regulators where required to do so by applicable law, court order, or to cooperate with a legitimate investigation.

ed33 does not transfer your personal data to overseas data brokers, advertising networks, or marketing platforms. Any data transfer to third-party game providers or technical infrastructure partners is governed by contractual data protection clauses that require those parties to protect your data to a standard equivalent to ed33's own obligations under this Policy.

ed33 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The categories of cookies we use are:

• Essential cookies: required to operate core platform functions including login session management, account authentication, and security token validation. These cookies cannot be disabled without breaking the platform's core functionality.
• Analytical cookies: used to understand how players navigate the platform, which game categories attract the most engagement, and where technical errors occur. This data helps ed33 improve its service. Analytical data is aggregated and does not identify you individually.
• Preference cookies: used to remember your language selection, display preferences, and other customisations so that you do not need to re-configure them on each visit.

ed33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, financial, or regulatory retention requirements. Specifically: active account data is retained for the full duration of your account's existence. Following account closure, core identity and transaction records are retained for a minimum period required under applicable financial regulations. Support communications are retained for up to 3 years following the resolution of each interaction. Analytical and technical log data is retained for a shorter period and is anonymised after 12 months.

You may request deletion of your personal data by contacting ed33 support. We will process deletion requests within a reasonable timeframe. Please note that we are not able to delete data that we are legally obliged to retain (for example, transaction records required for anti-money-laundering compliance). Where full deletion is not possible, we will anonymise the relevant records so that they can no longer be associated with you personally.

ed33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the ed33 platform; encrypted storage of sensitive account and identity data at rest; access controls limiting internal staff access to personal data on a need-to-know basis; regular security assessments and penetration testing of platform infrastructure; and automated monitoring systems to detect and respond to suspicious login activity or account access attempts.

While ed33 takes extensive steps to protect your data on our side, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, not sharing your account password with anyone, logging out of your account when using shared or public devices, and notifying ed33 support immediately if you suspect your account has been accessed without your authorisation. ed33 will never ask you to share your password via live chat, Telegram, or email.

ed33 reserves the right to update this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date shown at the top of this page. If the changes are material, we may also notify active account holders via their registered contact details. Your continued use of the ed33 platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.